Show notes are at https://stevelitchfield.com/sshow/chat.html
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113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule
Manage episode 296971252 series 2360471
Innhold levert av Cherryleaf. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Cherryleaf eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.
We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.
- What does Hotjar do?
- Why are heatmaps important?
- How have you used heatmaps and recordings to improve Hotjar's knowledge base?
- How easy is this to do?
- How much time should you schedule?
- What have been the benefits?
- What have been the downsides?
- If people want more information, where should they go?
More information:
Take our quiz:
What type of technical writer are you?
To contact Cherryleaf: info@cherryleaf.com
102 episoder
Del
Manage episode 296971252 series 2360471
Innhold levert av Cherryleaf. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Cherryleaf eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.
We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.
- What does Hotjar do?
- Why are heatmaps important?
- How have you used heatmaps and recordings to improve Hotjar's knowledge base?
- How easy is this to do?
- How much time should you schedule?
- What have been the benefits?
- What have been the downsides?
- If people want more information, where should they go?
More information:
Take our quiz:
What type of technical writer are you?
To contact Cherryleaf: info@cherryleaf.com
102 episoder
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Lik The Cherryleaf Podcast
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Big tech is transforming every aspect of our world. But how? And at what cost? This season of Land of the Giants – The Twitter Fantasy – will tell the story of Twitter (X) at a crucial moment for the platform, exactly one year after Elon Musk took over. Hosted by Vox senior correspondent Peter Kafka, the four-episode season will survey the company's outsize influence on politics and culture. How did Twitter become the Internet’s town square, for better and for worse? And where is it heading, ...
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that’s constantly changing.
…
continue reading
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