The Clinician's Guide to Dealing with a Patient Complaint

The Clinician's Survival Guide

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Whether you're unfortunately enough to be dealing with a complaint made against you, you fear a complaint might be forthcoming, or you just want to be prepared for when that happens to you, this episode will help you.
In this second episode dealing with complaints, the discussion focuses on important things you should do if a patient makes a complaint against you. This starts from the moment it happens, so forewarned is forearmed.
The issue of receiving a complaint is dealt with in this way:

• Who you need to liaise with, before responding to the patient
• How to respond to the patient
• Focusing on yourself, and the impact it has on you

USEFUL RESOURCES REFERRED TO:
Doctors' experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data - PubMed (nih.gov)

From <https://www.themdu.com/guidance-and-advice/complaints>

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Dr Munir Adam (Dr Munir Ali-Zubair) is the host, and leads the multi-professional Primary Care UK team that manages this podcast.
DISCLAIMER. This podcast is for clinicians working in the UK and is not for patients or the general public. The podcast should never be used as a substitute for professional advice, whether clinical, managerial or otherwise. Unless otherwise stated, the views expressed are simply the opinions of those contributing, and should not be considered authoritative guidance. Applying any suggestion requires careful consideration and understanding of context and of potential implications. The hosts, guests, other contributors and the organisations they represent do not accept liability of any kind for any actions or consequences arising from the information contained in the podcast.
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