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Creating a Culture of Feedback: Margaret Cheng, Author of 'Giving Good Feedback'
Manage episode 447481281 series 3512722
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In this episode of The Happy at Work Podcast, Laura, Michael, and Tessa speak with Margaret Cheng, author of Giving Good Feedback.
Margaret shares her career journey from English Literature to HR and how her experiences shaped her perspective on why feedback is so essential yet challenging. She discusses how feedback culture can impact workplaces, citing examples from her career in retail, finance, and social enterprises.
Margaret offers models and techniques for structuring more effective feedback conversations, including her innovative mnemonic frameworks. She addresses challenges like implicit biases and diversity, emphasizing the need to make feedback specific, helpful, and forward-looking.
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