It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Episode 44: A LASER Focus on Empathy: Steps Toward a More Compassionate Workforce
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Manage episode 362176246 series 2581168
Innhold levert av Workspan Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Workspan Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We’ve had guests on the pod who’ve spoken about empathetic leadership and the need for more empathy in the workplace, but none who brings the perspective and rigor to the topic as Katharine Manning. She spent close to 16 years as a senior attorney in the US Department of Justice specializing in victim’s rights and services, and is President of Blackbird DC, which provides training and consultation on empathy at work. Katherine is also the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. One of the most fascinating and insightful conversations we’ve had on this podcast – check it out!
…
continue reading
100 episoder
MP3•Episoder hjem
Manage episode 362176246 series 2581168
Innhold levert av Workspan Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Workspan Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We’ve had guests on the pod who’ve spoken about empathetic leadership and the need for more empathy in the workplace, but none who brings the perspective and rigor to the topic as Katharine Manning. She spent close to 16 years as a senior attorney in the US Department of Justice specializing in victim’s rights and services, and is President of Blackbird DC, which provides training and consultation on empathy at work. Katherine is also the author of The Empathetic Workplace: Five Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. One of the most fascinating and insightful conversations we’ve had on this podcast – check it out!
…
continue reading
100 episoder
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