E15: Using Data to Improve Patient Satisfaction
Manage episode 377658926 series 3462070
Chief Clinical Officer for Buffalo Rehab Group Physical and Occupational Therapy, Eric Herman, joins Allison to talk about how technology influences patient outcome.
Some of what we talk about:
- Leveraging business intelligence correctly
- Importance of developing and scheduling the full plan of care on day one
- How setting expectations lead to higher patient satisfaction
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Produced by Connversa
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36 episoder