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272 - Dr. Anna Foster | Veterinary Emergency Group (VEG)
Manage episode 443348949 series 2547436
This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.
Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.
Learn more about the Veterinary Emergency Group.
Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
100 episoder
Manage episode 443348949 series 2547436
This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.
Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.
Learn more about the Veterinary Emergency Group.
Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
100 episoder
Alle episoder
×1 282 - Dr. Emily Hubbard | Veterinary Innovative Partners 20:01
1 281 - Dr. Rory Lubold | Affordable Pet Labs 20:39
1 278 - Price Fallin | Otto (formerly TeleVet) 22:13
1 272 - Dr. Anna Foster | Veterinary Emergency Group (VEG) 23:16
1 271 - Dr. Amelia Knight Pinkston | Life Boost with Amelia 19:51
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