Beste Retail Conversations podcaster (2024)

1
Start a Profitable Instrument Rental Program with Ben Borkowski 51:49

1+ y ago51:49

51:49

Ben Borkowski of Marich Music and Taylor Harnois discuss how Ben found a way to take his skills as an instrument repair technician and built a successful business. They discuss how software solutions helped him focus his business and shed the load of paperwork and other hassles. Ben shared what he learned about how to grow a nearly 50 year-old loca…

1
Say Yes To New Opportunities - BJ Breish, Bucks County ReStores 39:36

1+ y ago39:36

39:36

Kyle Peyton and BJ Breish discuss how data can help you grow your resale business and help fund your organization's mission. Digging into the data grave BJ the insight he needed to make strategic choices about what, how, and where to sell more donations. BJ talks about how rising housing costs in Bucks County Pennsylvania helped him expand the stra…

1
Jamie Major, Reverb - Selling Music Gear Online 29:22

1+ y ago29:22

29:22

Taylor Harnois and Jamie Major, seller engagement manager at Reverb, talk about using the platform at reverb.com to help improve online sales. They talk about how the Reverb platform can help sellers of any size bring more visibility to their music shop and make more sales. -- SPECIAL PROMOTION -- For listeners of this podcast, Music Shop 360 is of…

1
Everything You Need to Know About Cloud POS Software 27:38

1+ y ago27:38

27:38

Nick Gurney and Rodney Roberts talk about different aspects to choosing a new point-of-sale system. Rodney shares some of his insight earned from 16 years of experience implementing point of sale systems for the jewelry industry. They discuss how the system you choose can play a major role in how you run your business and meet your personal and pro…

1
Tara Noble, Dubs Drum Basement - Long Term Customer Relationships 44:15

1+ y ago44:15

44:15

Taylor Harnois and Tara Noble talk about the challenges and rewards of specialization in the retail music industry. Tara discusses the benefits of building lasting relationships based on expertise and the network of drummers she associates with. Tara also shares some of her insight and advice she learned from years working in the retail industry. -…

1
Carolyn Iga, Neighborhood Music School – Fostering A Cultural Community 28:50

1+ y ago28:50

28:50

Taylor Harnois and Carolyn Iga talk about what started as a love for music developed into an entrepreneurial adventure in music instruction. Carolyn’s restless nature led her to look for a new way to blend a music school and retail music shop and how she found tools and models to help support her passion for music and her desire to serve and elevat…

1
Meghan Proctor, Hubbell Proctor Design - Creating Experiences for Your Customers 22:09

1+ y ago22:09

22:09

Nick Gurney and Meghan Proctor of Hubbell Proctor Design talk about the joy of running a custom design jewelry store. They discuss how creating exciting experiences for your customers will allow you to stand out from your competitors. Meghan also discusses how finding systems that simplify your business processes will allow business owners to enjoy…

1
Enumclaw Music, Serving the Music Community 46:21

1+ y ago46:21

46:21

David Bozich and Michelle Ventura talk with Taylor Harnois about the challenges of running a music store in a small town. They discuss how going online has enabled them to find audiences outside of the market and better serve local musicians. They detailed how refining their business processes has helped streamline their business. They also discuss…

1
Annie Daniels, Duke’s Jewelers – Giving Individual Attention To Customers 27:24

1+ y ago27:24

27:24

Nick Gurney and Annie Daniels of Duke’s Jewelers talk about recent and current trends in the jewelry business and how many retailers are riding a wave of retail success. They discuss how current inventory management practices allow jewelers to quickly meet the needs of their customers. Annie also shares her experience with how close relationships w…

1
Genevieve Swift, Lashof Violins - Providing A Personalized Experience 25:52

1+ y ago25:52

25:52

Episode Summary Taylor Harnois and Genevieve Swift of Lashof Violins talk about the history and tradition of running a violin shop with decades of presence in Maryland. Genevieve tells the story of how she and her business partner met and decided to pursue the manufacturing of fine string instruments. They talk about the importance of accumulating …

1
TJ Bandiera, Triangle ReStores - Data-Driven Decisions 47:31

2y ago47:31

47:31

TJ Bandiera of Wake County Restores talks with Kyle Payton to discuss the behind the scenes workings of running a Habitat for Humanity Restore. TJ’s experience managing restores and lately analyzing sales data has given him great insight into how to maximize sales. They talk about what categories of product to focus on, how to standardize pricing, …

1
Migrating Your Data with Music Shop 360 25:23

2y ago25:23

25:23

In this episode Taylor Harnois talks with Music Shop 360’s data migration experts Neils and Jesse. They talk through common migration concerns for shop owners and how they address data when converting to a new point-of-sale software. They talk about the solutions they have found to migrate historical data from almost all existing systems. Neils and…

1
Sagan Woodbury, Woodbury Jewelers - Do Something Different 28:19

2y ago28:19

28:19

Nick Gurney and Sagan Woodbury talk about how the Woodbury family has been helping locals and tourists find the perfect piece of jewelry in Park City, Utah for years. Sagan tells the story of how the store's ability to create custom jewelry allows them to pack a big punch from a small location. By extending the customer relationship beyond the few …

1
Casey Green, Guitarma - Creating A Welcoming Atmosphere 27:54

2y ago27:54

27:54

Casey Green and Taylor Harnois talk about the joy of operating a music shop focused on delivering excellent used gear to musicians. They discuss the importance of focusing your shop’s product mix and looking for ways to differentiate your business. Used equipment can be a challenge, but if you know what you're try to sell and how to communicate wit…

1
Craig Pedersen, Hope Gospel Mission - Run Your Thrift Store Like A Business 30:26

2y ago30:26

30:26

Kyle Payton and Craig Pedersen of Hope Gospel Mission talk about the vital role running a thrift business can do to help support an extended rescue mission. They discuss how keeping an eye on sales reports will give thrift store operators insight into how they can realize substantial profit growth. In addition Craig shares how Hope Gospel Missions …

1
Coffrin Jewelers - A Customized Shopping Experience 17:07

2y ago17:07

17:07

Bruce Bragg and Daniel Austin of Coffrin Jewelers talk to Nick about the latest trends and business practices they are seeing in South Florida. They discuss the growing custom work business and other new trends such as permanent jewelry. But what they try to demonstrate most is a consistent dedication to satisfying customers and delivering products…

1
David Lardizabal, Davids’ Broken Note - A Passion For Repair 29:54

2y ago29:54

29:54

Taylor and David talk about how David got into the instrument repair business. They discuss how always increasing your expertise allows you to create opportunities for growth. David talks about how improvements in running a business and instrument repair have saved him time and effort. His repair videos and reputation in the music community has ena…

1
Announcement: New Host, New Brand 1:00

2y ago1:00

1:00

Hello everyone! I'm the new host of the Music Shop podcast, Taylor Harnois. This short episode is just to introduce myself and announce that our sponsor, Rain Retail Software has created a new brand called Music Shop 360. This software still has all the same great features of Rain, but includes new features specifically for music stores. If you're …

1
Cody Miller, Alan Miller Jewelers – Reinvest In Your Jewelry Store 24:42

2y ago24:42

24:42

Nick Gurney and Cody Miller discuss how paying attention to small details in your jewelry store can help make a big difference in your business, how he learned the business from a young age and the example of his family. They talk about how jewelry stores can build off the recent trend of big years and capitalize on new innovations in jewelry produ…

1
Introducing Thrifty Business 0:55

2+ y ago0:55

0:55

Are you a thrift store owner looking to take your business to the next level? In the Thrifty Business podcast, we have conversations with thrift retailers from across the country about the challenges they face and what solutions they’ve found to overcome those challenges. We’ll talk about best practices for running your thrift business including, h…

1
John and David Connors, Connors Music - Modernizing A Music Store 25:15

2+ y ago25:15

25:15

Eric Thornton talks with John and David Connors to discuss how they transformed a successful family owned music store into a thriving online music business. The Connors share their experience of discovering that they need to provide an eCommerce platform for their store and how they came to choose Rain as the best POS system for them. They discuss …

1
Tony Prater, CEO of Jensen Jewelers - Using Technology to Increase Sales 33:54

2+ y ago33:54

33:54

Host, Nick Gurney, and Tony Prater of Jensen Jewelers talk about how a regional jeweler can meet the needs of local markets. Tony discusses how he works to continue the tradition of making jewelry easily accessible to customers while growing his business. Nick and Tony discuss how the business was built on the foundation of innovating how Jensen’s …

1
Introducing Master Stones: Conversations in Jewelry Retail 0:52

2+ y ago0:52

0:52

Are you a jewelry store owner looking to take your business to the next level? In The Master Stones podcast, we have conversations with jewelry retailers from across the country about the challenges they face and what solutions they’ve found to overcome those challenges and succeed. We’ll talk about best practices for running your business, includi…

1
Nate Corning, Mark's Guitar Shop - Thriving During a Pandemic 21:38

2+ y ago21:38

21:38

Nate Corning discusses the rewards and challenges of running Mark’s Guitar Shop in Spokane, Washington. The shop focuses on service and sales of new and used equipment and the strategies and tools they use to accomplish their goals. Although Nate started his career as a performer he discovered a love of the retail music business and the skills he c…

1
Miles Stewart, Musician Supply - Never Leave Customers Disappointed 28:01

2+ y ago28:01

28:01

Miles Stewart of Musician Supply discusses the music store business in South Carolina. Miles focuses on meeting the customer where they want to be. He talks about creating in-store and online experiences that meet customers unique needs and not leaving them disappointed. Eric and Miles explore how music stores learn and adapt to the changing market…

1
Max Larson, Centre Music House - Using Software To Save Time 27:39

2+ y ago27:39

27:39

Max Larson of Centre Music House discusses how his family built a business based on private lessons. Max has spent the last decade modernizing and automating the business to enable staff to focus on what they do best and enable technology to solve some of its backend processes. Max tells the story of how modernizing lesson scheduling helped elimina…

1
Will Roffers, Owner of Northland Music Center - Instrument Rental Strategy 24:42

2+ y ago24:42

24:42

Will Roffers of Northland Music Center discusses with host Eric Thornton of Rain Retail Software how Will built a successful music store in Northern Wisconsin. They talk about how Will grew what he describes as a music closet into a thriving physical location and an online business that serves musicians, students, and enthusiasts across the region …

1
The Chapmans, Owners of The Acoustic Shoppe - The Customer Experience 32:29

2+ y ago32:29

32:29

John, Jeremy, and Jason Chapman of The Acoustic Shoppe sit down with Eric Thornton of Rain Retail Software to talk about how the Chapman brothers have turned happy accidents from their life into a successful music store recognized as a leader in specialized music business. The Chapmans and Eric tell the story of how they grew the business from its …

1
Introducing The Music Shop Podcast 0:40

2+ y ago0:40

0:40

Are you a music store owner looking to take your business to the next level? In The Music Shop podcast, we talk with stores from all across the country about their story, the challenges they are facing and how they are overcoming those challenges. We talk everything from ecommerce strategy to inventory management to how to get new customers in the …

1
#21 - Organizational Design 42:00

5+ y ago42:00

42:00

In this episode of the Retail Conversations podcast Morten Max is speaking with Mark Britz. Mark is a Workplace Performance Strategist who specializes in solving organizational performance problems. He has a long background in L/D with a key focus on social learning solutions.The conversation touches different topics, which you can fast forward to …

1
#20 - A Leader is a Human Being, Not a Type 47:33

6y ago47:33

47:33

In this episode of the Retail Conversations podcast, Morten Max speaks with Elizabeth Boyd, a dedicated retail profile working in Excellence In Retail. She has successfully managed many different roles and responsibilities in her career in the US and her blog cottoncandyfshn.com is ranked among the top 100 most productive in the world. In this conv…

1
#19 - Distanceledelse og virtuelt samarbejde (danish episode) 51:18

6y ago51:18

51:18

I denne episode af Retail Conversations snakker Morten Max med Lars Pedersen (indehaver af Pitstop Management) omkring hans mangeårige virke indenfor ledelse og lederudvikling, og med specielt fokus og arbejde med rollen som leder på distancen og det virtuelle samarbejde i mange forskellige virksomheder. Lars udgav i efteråret 2017 bogen ”Er der en…

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