We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Investing in Grassroots Sports; Listen to Koi Sports Elite Champion Steve Gardiner, Advanced Clinical Practitioner at We Fix Feet in Beeston Nottinghamshire, alongside Pete Bell, Director of Step Out Stay Out, as they speak with Koi Sports CIC about their respective organisations, and the importance of Grassroots Sport to their Local Communities. Hosted & produced by David Wooldridge.
Investing in Grassroots Sports; Listen to Koi Sports Elite Champion Steve Gardiner, Advanced Clinical Practitioner at We Fix Feet in Beeston Nottinghamshire, alongside Pete Bell, Director of Step Out Stay Out, as they speak with Koi Sports CIC about their respective organisations, and the importance of Grassroots Sport to their Local Communities. Hosted & produced by David Wooldridge.
What was it like to be a part of arguably the BIGGEST boxing match in History, the Rumble in the Jungle, when Mohammed Ali faced George Foreman for the Heavyweight World Title in Kinshasa, Zaire 1974? Our guest this month at the KOI Sports CIC Members monthly Sports Q&A was the fantastically amazing Dr Dashanaba King. Listen to Dr King speak about playing a HUGE part in this Boxing Extravaganza, plus an insight into being romantically involved with George Foreman, her relationship with Mohammed Ali, together with stories about her time spent James Brown and other artists who travelled to Zaire to perform. Dr King also speaks about what it was like to become the first ever female Boxing Agent, becoming the Queen Mother Dunenyo the First (Ghana), and her passion for supporting both PWD's (people with disabilities) and business women in Africa. This has to be one of the very best life stories I've ever heard, and an essential listen for all.…
In July 2022 we had the real pleasure of welcoming Haseeb Ahmad to our Elite Champion Business Group Meeting, where he spoke with our very own Jon Woodcock and our Business Members about his work in promoting inclusivity, and his incredible journey from Blind-Man to Ironman! Thanks to Bushra Ali of Bushra Ali Solicitors for the introduction to Haseeb.…
Featuring our Elite Champion Tim Seymour , joint owner of Profit First Professionals UK , Tim speaks with us about the importance of the private sector working to help support local communities through financial and non-financial support of the sports sector. Joining Tim, who has chosen to reinvest his membership fee into supporting the work of Greater Manchester FC , is GMFC's Founder Mohammed Haroon. GMFC was created with a collective vision by many in the game who wished to make change happen at a fundamental level. A new culture of management, support & opportunity has been created at the club, combined with a drive for broader participation at every level of the game. It is possible to achieve real equality on merit, without the need for positive discrimination. For more information on joining Ram and Paul as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Featuring our Elite Champion Ramanan Ramadoss of TutoReels , Ram speaks with us about the importance of the private sector working to help support local communities through financial and non-financial support of the sports sector. Joining Ram, who has chosen to reinvest his membership fee into supporting the London City Lionesses , is the Lionesses Chairman Paul Vennard . London City Lionesses, founded in June 2019, are a fully professional women's football club, based at Princes Park Stadium, Dartford. The team currently competes in the FA Women's Championship, the second tier of domestic women’s football in England, with ambitions and a plan to gain promotion to the Barclays FA Women’s Super League. It is the first independent fully professional women’s club in London. For more information on joining Ram and Paul as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Elite Champion Sam Palmer-Granville , the founding-Director of Limby Hall PA , about running a Virtual PA business, and the importance of the private sector working to help support local communities through financial and non-financial support of the grassroots sports initiatives. Joining Sam, who has chosen to reinvest her membership fee into supporting the Willoughby on the Wolds Bowls Club , is Club President Dave Harris who speaks openly about the sport of Bowls and the importance of his club to the local community. For more information on joining Sam and Dave as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Elite Champion Mohammed Haroon , CEO of the amazing Greater Manchester FC , and Chris Lomas of Hope4 (Haroon's chosen Charity), the importance of the private sector working to help support local communities through financial and non-financial support of the grassroots sports initiatives. For more information on joining Mohammed and Chris as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Elite Champion Richard Hill, Managing Director of the ME Sports Group and Steve McLeod of Ratby Town Cricket Club (Richards's chosen grassroots sports club) talk about their respective organisations, and the importance of the private sector working to help sustain and grow local communities through financial and non-financial support of the grassroots sports sector. For more information on joining Richard and Steve as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Elite Champion Peter Faulkner , Founder of FKPro and Guy Hollis of Lockleaze Sports Centre (Peter's chosen grassroots sports club) talk about their respective organisations, and the importance of the private sector working to sustain and grow local communities through financial and non-financial support of the grassroots sports sector. For more information on joining Peter and Guy as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
In the month of April 2022 we had the real pleasure of welcoming William Glenwright to our Elite Champion Business Group Meeting, where he spoke with Jon Woodcock and our business members about his journey from student-life to becoming the Head of Global Development for the International Cricket Council (ICC).…
Hear Elite Champion Peter Sharples , Business Director of LNFS England , and Martin Cassidy from Peter's chosen grassroots sports charity Ref Support UK , talk about their respective organisations, and the importance of the private sector working to sustain and grow local communities through the financial and non-financial support of the grassroots sports sector. For more information on joining Tariq and Cally as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Join David Johnson-Rayner and co-host Jon Woodcock as they interview their special guests Darren Bradbury of Darren Bradbury Protection Specialist about his passion for raising funds to support the Menphys Charity in Leicester. Thanks to the AMAZING Alex Wood for all of his hard work in producing and delivering this podcast.…
Hear Elite Champion Tariq Cassim , Director of Knod and Koach , and Cally Keetley from Tariq's chosen grassroots sports governing body Boccia England , talk about their respective organisations, and the importance of the private sector working to sustain and grow local communities through the financial and non-financial support of disability sports. For more information on joining Tariq and Cally as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice and David Wooldridge .…
Join Jon Woodcock as he interviews former Olympic Gymnast Sarah Mercer, Koi Sports Ambassador (Dubai), about her journey from Grassroots Gymnastics to the very top of her profession, as well as her role as Coach for the Dubai Special Olympics Gymnastics Team.
Listen to Elite Champion Naki Kaddu Director of Distil Management and Lutaaya Shaban from Naki's chosen grassroots sports initiative Hope for the Voiceless in Uganda, talk about their respective organisations, and the importance of the private sector working to sustain and grow local communities through financial and non-financial support of sports initiatives for "Street Kids" in Uganda. For more information on joining Naki and Lutaaya as Elite Champion Members of Koi Sports CIC , please visit our website. Hosted by, recorded, edited and produced by Tony Rice .…
Join David Johnson-Rayner and co-host Jon Woodcock as they interview their special guests Beverley Sankey , of Beverley Sankey Healthy Living , and Chris Lomas , of the Hope4 Charity ( formerly known as Reach My Street ), about the power of delivering opportunity for those less fortunate than ourselves, specifically, in this episode, in Moldova. Thanks to the AMAZING Alex Wood for all of his hard work in producing and delivering this podcast.…
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