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138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey
Manage episode 428995247 series 2907625
Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce?
Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal insights on overcoming barriers and maximizing potential, including powerful energy management techniques. Learn to break down silos, empower your team, and harness "customer love" to drive results. This transformative discussion provides actionable strategies to reshape your company culture, fueling exceptional customer experiences as your competitive advantage.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
170 episoder
Manage episode 428995247 series 2907625
Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce?
Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal insights on overcoming barriers and maximizing potential, including powerful energy management techniques. Learn to break down silos, empower your team, and harness "customer love" to drive results. This transformative discussion provides actionable strategies to reshape your company culture, fueling exceptional customer experiences as your competitive advantage.
Learn more at DoingCXRight.com. Access our FREE Customer Experience Audit Tool: Click here.
Grow as a CX Professional with our numerous Resources.
Book time with Stacy here.
170 episoder
All episodes
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1 170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman 11:50

1 169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly 19:12

1 168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector 27:29

1 167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay) 30:15

1 166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne 31:54

1 165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee 30:22

1 164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss 31:42

1 163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson 30:19

1 162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman 8:52

1 161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz 30:17

1 160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens 31:15

1 159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross 30:18

1 158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini 35:03

1 157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025 17:06

1 156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay) 39:50
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