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138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey
Manage episode 428995247 series 2907625
Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce?
Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal insights on overcoming barriers and maximizing potential, including powerful energy management techniques. Learn to break down silos, empower your team, and harness "customer love" to drive results. This transformative discussion provides actionable strategies to reshape your company culture, fueling exceptional customer experiences as your competitive advantage.
Learn more: DoingCXRight.com. Access our FREE Customer Experience Audit Tool by clicking here: https://forms.gle/DT42KrMGuHz9wojP7
Grow as a CX Professional with our numerous Resources: https://doingcxright.com/resources/
Book a time directly with Stacy: https://bookings.doingcxright.com/#/30minuteswithstacy
167 episoder
Manage episode 428995247 series 2907625
Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce?
Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal insights on overcoming barriers and maximizing potential, including powerful energy management techniques. Learn to break down silos, empower your team, and harness "customer love" to drive results. This transformative discussion provides actionable strategies to reshape your company culture, fueling exceptional customer experiences as your competitive advantage.
Learn more: DoingCXRight.com. Access our FREE Customer Experience Audit Tool by clicking here: https://forms.gle/DT42KrMGuHz9wojP7
Grow as a CX Professional with our numerous Resources: https://doingcxright.com/resources/
Book a time directly with Stacy: https://bookings.doingcxright.com/#/30minuteswithstacy
167 episoder
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