Welcome to Coffee Isn't Lunch, the weekly podcast for ambitious hair and beauty professionals alike by your hosts Hayley Jepson and Maddi Cook. Hayley, aka The Resilient Hairdresser, is a former hairdresser and psychotherapist and now coach and educator. She is leading the industry out of burnout and into better mental health. And Maddi, aka Boss Your Salon - if you've ever asked anyone online about pricing, her name's probably come up. She's here to pull back the curtain on business strateg ...
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Are you sick of the stereotype that all hairdressers are extroverted social butterflies? Join us as we bust that myth wide open. In this week's episode, we explore the world of introverted stylists, exploring their unique challenges and strategies for thriving in a fast-paced, people-oriented industry. From energy management to self-care, we cover …
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How do you handle juggling all the different roles at work and home? Today, we're exploring the idea of "wearing many hats" and focusing on the emotional weight and potential burnout that comes from managing tasks like bookkeeping, customer relations, and household chores. We want to stress the importance of recognising and sharing these responsibi…
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45. Talk To Our Agent - with Karrie Fitzmaurice, Founder of KIT Studios
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Ever wondered what it's really like to have an agent? Join us as we're joined by our very own agent, Karrie Fitzmaurice, Founder of KIT Studios as she shares all about having an agent in the world of hair. Karrie shares the day-to-day life of an agent and how they can supercharge your career. Discover how to know if you're ready for an agent and wh…
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44. Are You Allowed To Change Your Mind?
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Is it okay to change your mind? We all know that feeling of sticking to a plan, even when it’s not working. In this episode, we’re diving into why people are so scared to change their minds and how it can hold you back. We’re sharing stories from our hairdressing and coaching careers about the ups and downs of adapting to change. Plus, we’ll talk a…
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43. Are You Proud Of Calling Yourself a Hairdresser? Shifting Perceptions in The Industry
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Tired of the same old stereotypes about hairdressers? Us too. In this episode, we're spilling the tea on the unfair labels slapped on the hair and beauty industry. From misconceptions about intelligence to the impact of social media, we're breaking down why these views are way off base. We're also talking about how we can change the game and give h…
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42. Stop Procrastinating and Listen To This Episode Right Now
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Do you ever find yourself scrolling through social media instead of tackling important tasks? Or maybe tidying up the whole house sounds better than organising your overflowing inbox? This episode is all about procrastination - that sneaky villain that holds us back from being productive. We share actionable tips to help you conquer your to-do list…
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41. When Should You Hire A Coach Or Mentor?
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Feeling like you're going it alone in the hair and beauty industry? Have you considered getting some support to help you thrive? This episode is all about the power of coaching and mentorship! We share our experiences, showing how these can empower you at any stage of your career. We discuss recognising the type of support you need, from strategic …
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40. How Much Should We Worry About Our 'Competitors'?
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Ever get sucked into that rabbit hole of scrolling through competitor salon pages on Instagram? Feeling a little burnt out by the constant comparison game? We hear you! In this episode, we explore how to stay inspired and avoid the comparison trap. We also talk about tools like SWOT analysis to help you identify your strengths and weaknesses while …
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39. What To Do If You Fall Out Of Love With Your Business
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Have you ever dreamt of throwing in the scissors and walking away from your salon? We've noticed this feeling creeping up on a lot of business owners lately. This episode dives into the challenges faced by salon owners and hairdressers, from the daily grind to the urge to escape. We'll explore strategies for addressing burnout, identifying the root…
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38. Are Generational Differences Impacting Your Business?
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How do generational differences shape the hairdressing industry? Today, we’re diving into this fascinating topic by looking at baby boomers, Gen Xers, millennials, and Gen Zers. We’ll explore how these generational differences influence everything from workplace dynamics and leadership styles to motivation and client interactions. Understanding and…
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37. Visibility & Getting Over The Cringe
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Ever cringed at your online presence? You're not alone, and it's time to flip the script! Join us for a no-holds-barred dive into the world of hair and beauty entrepreneurship, where we tackle that gut-wrenching feeling head-on. In this episode, we get real about personal experiences and spill the secrets of squashing self-doubt and silencing the c…
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36. Can You Really Be Friends With Your Clients?
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Have you ever wondered where the line is drawn between professional ties and being friends, especially when your clients start feeling like your closest friends? In this episode, we dive into the tangled world of friendships within the hairdressing industry! We're getting real about the emotional rollercoaster and the tricky business situations tha…
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35. Should You Offer OAP, Student And Blue Light Discounts
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Have you thought about how offering discounts affects what you make each month? Today we are chatting about the complexities of offering discounts to your specific groups of your hair and beauty clients. We understand why you might consider offering discounts, especially if it's aimed at certain groups, such as pensioners, students, and emergency s…
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34. How is Technology Shaping the Future of Hairdressing and Education
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What impact is technology having on the hairdressing industry? Join us as we discuss this and navigate our tech journeys. We look into the role of tech in fostering human connection and address the fears of robots replacing our jobs. Plus we explore tools like booking systems and AR apps and how they can help us in our day to day. Tune in to explor…
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What would we do if we could rewind to the start of our hairdressing journeys? In today's episode, we're sharing what we'd do differently and what we'd keep just the same. From picking our dream salon spot to only taking card payments, would we go full-on specialist or keep our options open? Or how we'd juggle work, life, and our mental health? We'…
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32. Multi Level Marketing: Opportunity of a Lifetime, or Scam of The Century?
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We've both noticed an uptick in MLM (Multi Level Marketing) activity on social media, especially among hairdressers. It's become impossible to ignore, and we felt it was high time to dive deep into this phenomenon. We've all probably at some point received a DM from someone looking to sell their products or get us to become part of their team, but …
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Inspired by a talk by Monica Teodoro from L'Oréal, we're sharing our thoughts on ways to make the salon a buzzing hub of genuine connection. Find out why a natter with your clients isn't just fab for your business—it's a brilliant remedy for loneliness too! Plus we need to remember that while our interactions with clients can be fulfilling, they sh…
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30. Million Dollar Deals, Making it Work as a Parent, and channelling Beyoncé... In Conversation with Jose Bryce Smith, Founder of O&M
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Are you ready to dive into the world of clean beauty and discover how one woman is challenging the status quo in the male-dominated hair industry? Join us as we sit down with Jose Bryce Smith, the innovative founder of O&M hair care products. In this episode, we hear about Jose's journey, discussing her challenges, including her father's cancer bat…
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29. Celebrating Milestones and Enjoying The Process
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Ever feel like you're always onto the next goal without enjoying the ride? And why is it we're often waiting on others to celebrate us for our achievements? Join us in today's episode as we dig into the importance of celebrating life's journey and not just fixating on the next big thing. We chat about creating our own little celebrations, from jazz…
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28. The Reality of Online Education and Coaching
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Are you intrigued by the hype surrounding online coaching in the hair and beauty space? Well, get ready to explore the reasons why so many of us have jumped on the education business bandwagon – and why it's been such a game-changer! We're talking about the perks, like raking in passive income while witnessing our clients' stunning transformations.…
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27. The Truth About Trolls with special guest Heather Mackenzie (AKA Glam By Heather)
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Ever had that nagging worry about running into trolls online? Today's episode peels back the curtain on the world of online trolls. Today we're joined by Heather McKenzie, aka @GlambyHeather, as she bravely shares her experiences dealing with negative comments on a viral video. Together, we explore the minds of internet trolls, emphasizing the impo…
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How do salon professionals navigate difficult discussions on politics, religion, money and personal beliefs with clients? Today we take a deep dive into the strategies we have used to maintain boundaries and steer conversations away from sensitive and potentially heated topics. We explain how we pivot these tricky conversations to keep interactions…
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25. The Recruitment Crisis w/ answers from Alex Smith
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Do you find yourself wondering what type of leadership style you have when it comes to running a thriving salon? Dive into this episode as we have an invigorating chat with salon owner Alex Smith. Discover Alex's innovative recruitment strategies in the face of industry challenges and her experience in managing client services among her skilled tea…
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Get ready for a heartfelt chat as we dive into the world of hairdressing and how stylists handle grief while keeping up their professional game. We share personal tales of loss, touching on the tricky balance between emotions and work. We dish on the industry's lack of support during tough times, stressing the need for both financial prep and emoti…
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23. When is it Authenticity, and When is it Oversharing?
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Ever wondered where authenticity ends and oversharing begins in the world of social media marketing? Today we're diving into this topic. Join us as we explore the importance of authenticity in connecting with our audience online. We'll chat about how to strike that perfect balance between sharing genuine moments and revealing too much. We've got so…
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22. The Great Divide: Salon Owners vs Freelancers
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Ever noticed that there's a bit of a divide happening in the hair and beauty industry? We're talking about the rift between freelancers and salon owners, and let us tell you, it's a real eyebrow-raiser. Join us as we unravel the negative stereotypes fueling this divide and examine how social media has amplified the strains within the industry. From…
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21. Two Things Can Be True at The Same Time
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Curious about the idea that two seemingly opposite truths can actually go hand in hand? From the pressure of being fully booked while battling feelings of ungratefulness, to the misconception that enforcing policies compromises niceness - We're here to chat about those everyday dilemmas and more. Join us as we challenge you to consider both sides o…
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Have you ever felt like you're at a crossroads in your salon business, teetering on the edge of expansion but haunted by the fear of letting go? As salon owners and freelancers, we've all been there—overwhelmed by our success and workload, wondering if it's time to grow our team. In this episode, we get personal about the psychological hurdles of g…
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19. Boundaries When You're Working With Friends
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Is one of your friends your boss? Or maybe you're theirs? Then this episode is for you! Today we're discussing what happens when friends cross into an employer-employee relationship. It's tricky, right? We talk about how easily boundaries can blur and the potential strain this can put on you both. In this episode, we stress the significance of sett…
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Do you find yourself navigating tricky waters with difficult clients? No matter what, you'll always get them. In this episode, we explore the necessity of setting boundaries and having straightforward conversations with our clients when things start getting difficult. Discover how we gracefully recommend clients to other professionals when needed a…
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17. Conor James Doyle talks ADHD, dopamine, and changing the face of education
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Sometimes our normal isn't so 'normal' and that's why Conor stayed undiagnosed for ADHD for so long. Today we're excited to have our first guest Conor James Doyle to speak all things ADHD, how he ended up being diagnosed and how he is reshaping the education industry to be more inclusive to different learning styles. Take a peek into the world of n…
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Ready to tackle burnout head-on in 2024? Ever felt like you're stuck in a whirlwind of stress? We're diving deep into the burnout struggle – from sneaky warning signs to the personal tendencies and external factors that push us to the brink. But guess what? We've got your back with practical tips and strategies to not only face but overcome burnout…
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Are you thinking ahead and wondering if you've truly done yourself a favour for the future? Join our conversation as we explore practical ways to set the stage for what lies ahead. From smart pension choices to tax pot know-how, we're unravelling the strategies that pave the way for financial security. But here's the twist – imagine returning home …
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14. Showing Love, Shifting Intentions And Festive Food
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Do you find yourself often having negative thoughts about your home, work, or relationships? In today's episode, we're discussing the power of shifting your perspective. We explore the transformative power of love, gratitude, and compassion as we share personal stories and insights on applying this mindset. Emphasising the importance of assuming go…
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13. Business Partnerships… How To Stop Them Turning Ugly
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Have you ever wondered what really goes down in the wild world of business partnerships? We're sharing all in this episode! From our own experiences, we're sharing stories that'll open your eyes, plus sharing our knowledge about how to protect yourself and your assets when entering into a partnership. In this episode, we discuss the importance of u…
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12. Dealing with Friends and Family as Clients
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Do you ever find it tricky to navigate the fine line of charging your friends and family when they become clients? Well, guess what? That's exactly what we're covering in this episode. We share our stories and insights on everything from setting those all-important boundaries to having open conversations about pricing. Let's explore together how to…
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11. Deposits, Booking Fees And Policies Without Punishment
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Ever wondered about the whole "deposit or no deposit" dilemma in our industry? We're digging into it because, let's be real, it's a big deal. Why the fuss? Well, we're unravelling the backstory, emphasising the need for transparent policies that are not just about protecting our income but also about keeping things fair. We're shedding light on how…
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10. Oprah, The Tories, And Staying Poor On Purpose
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Have your personal experiences with money and politics shaped your values and outlook? Today we talk about our working-class backgrounds and family influences, sharing how these factors have influenced our perspective on wealth, success, and society's views on these topics. Join us as we explore our mindset shifts regarding money, the significance …
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9. Are You Making Secret Deals in Your Business?
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We've all encountered those situations where we do favours, hoping for something in return without actually saying it out loud. It's a tricky web of unspoken expectations that can lead to frustration and resentment. In today's episode, we share some examples of when this happens at work and what you can do the next time you find yourself here. So l…
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Are your current self-care practices truly making a significant impact on your well-being? Join us as we explore its positive effects on mental health. We open up and share our personal self-care journeys, which range from giving up alcohol to embracing invigorating early morning workouts, along with the daily rituals and principles we stick by. Fa…
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Whether it's in the business world or your personal life, copycats are just a part of the game. These are the folks who love to mimic your every move. In business, it's those competitors who can't resist copying your strategies or maybe it's a past client who might not have found their unique touch yet. And in your personal life, it could be someon…
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6. The Industry's Glass Ceiling: Examining Gender Disparity
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Are you like Maddi and wonder why in an industry full of women, it's always men winning the awards and being household names? If so, join us in this thought-provoking podcast episode, where we embark on a deep dive into this intriguing subject. Our conversation extends beyond surface observations to examine the persistent underrepresentation of wom…
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Some folks are really into 'woo-woo' things and others completely avoid it, and today we are going to talk about what sort of woo things we are into and why we aren't a fan of others. We talk about things like the Law of Attraction, manifesting, crystals, affirmations, tarot cards and vision boards, and share our experiences and whether we use them…
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Ever wondered why you might hold yourself back from earning more? In today's episode, we discuss the internal struggles and fears that often get in the way. We're exploring why you might believe that making more money might affect your relationships, the dynamics with your friends or family, as well as the fear of being seen as greedy when you star…
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1. Should I Close My Books If I’m Fully Booked?
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Have you been thinking about closing your books for new clients? Well, you're in for a treat! In our first-ever podcast episode, we're chatting about this topic. We talk about the ups and downs faced by folks hustling to get new clients and those lucky ducks who are fully booked. And guess what? Being fully booked isn't always rainbows and unicorns…
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2. Is It ADHD? Our Personal Diagnostic Journeys
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Ever wondered what it's really like to deal with ADHD in everyday life? Well, you're in for a treat! In this episode, we're getting real about our personal ADHD journeys, sharing the ups and downs of living with this condition. We take a deep dive into ADHD, from the initial diagnosis to self-discovery and, most importantly, learning to embrace it.…
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Ever find yourself in a situation where your clients offload their emotional baggage on you, leaving you feeling drained? In this episode, we explore the intricacies of our unique client relationships as beauty and hair professionals. Have you ever wondered why some label professionals in our line of work as "unpaid therapists"? We certainly have, …
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Welcome to Coffee Isn't Lunch, the weekly podcast for ambitious hair and beauty professionals alike by your hosts Hayley Jepson and Maddi Cook. Hayley, aka The Resilient Hairdresser, is a former hairdresser and psychotherapist and now coach and educator. She is leading the industry out of burnout and into better mental health. And Maddi, aka Boss Y…
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continue reading