Beste Robert Burgee podcaster (2024)

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#377 Stepping Up To Leadership | Amal Eltahir 14:40

5d ago14:40

14:40

3 big ideas discussed in this episode: BIG IDEA #1: Focus on communication BIG IDEA #2: Invest in leadership BIG IDEA #3: Be intentional Get the show notes for this episode here: https://AskJeremyJones.com/377 Enjoy the interview

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151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn 23:50

5d ago23:50

23:50

What if long-term revenue stability isn’t about chasing new customers but about deeply understanding and serving the ones you already have? In this episode, Stacy Sherman and Corey Quinn discuss a counterintuitive path to business growth: deep specialization. Discover why focusing on a precise customer can transform your bottom line, build loyalty,…

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#376 The disruption and innovation of Ai and Business | Nicholas Saller 20:14

11d ago20:14

20:14

3 big ideas discussed in this episode: BIG IDEA #1: AI will disrupt all businesses. Innovators will see wins, but it will be painful for Luddites. BIG IDEA #2: Rogers adoption curve. The adoption curve will see a new distribution where innovators, early adopters and early majority will gain proportionate wins. Late adopters and laggards will be too…

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#375 Building a Positive Culture | Robert White 30:01

19d ago30:01

30:01

3 big ideas discussed in this episode: BIG IDEA #1: A crucial leadership task is the creation, communication and maintenance of commonly held organizational purpose, vision, values and strategic intent. All else can and should be delegated. BIG IDEA #2: The leader's commitment is paramount. BIG IDEA #3: Alignment, not agreement, is foundational for…

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150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay) 26:50

19d ago26:50

26:50

What if your customer loyalty score is telling you only half the story? In this Doing Customer Experience Right revival, host Stacy Sherman and Rob Markey, Bain & Company partner and Net Promoter System (NPS) pioneer, explore how NPS has evolved from a simple score to a comprehensive system. You’ll learn actionable strategies to boost loyalty and e…

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#374 Helping People Define What They Want | Terry Yoffe 17:27

26d ago17:27

17:27

3 big ideas discussed in this episode: BIG IDEA #1: Focus on envision BIG IDEA #2: Whats stopping them BIG IDEA #3: Dive into what fears they have Get the show notes for this episode here: https://AskJeremyJones.com/374 Enjoy the interview

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149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman 10:37

26d ago10:37

10:37

Are your employees simply completing tasks, or are they accountable for outcomes that delight customers? Discover how shifting from responsibility to accountability can redefine your brand's success. In this episode, three key strategies are explored: emphasizing outcomes over processes, empowering teams to adapt beyond scripts, and providing real-…

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Ep. 148. 8 Laws of Customer Service Success - Blending Tech and Human Connection 28:26

1M ago28:26

28:26

Feeling the pain of disengaged employees and declining customer service? You’re not alone—and we’ve got solutions. In this episode of Doing CX Right, Stacy Sherman sits down with author Blake Morgan to dive into game-changing insights from "8 Laws of Customer-Focused Leadership." Together, they uncover practical, no-nonsense strategies that empower…

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#373 Reframing leadership skills and delegation | Lisa Kuruvilla 19:35

1M ago19:35

19:35

3 big ideas discussed in this episode: BIG IDEA #1: What makes it hard (otherwise everyone would be doing it) BIG IDEA #2: Use delegation as professional development tool BIG IDEA #3: The Eisenhower matrix - popularized by Stephen Covey Get the show notes for this episode here: https://AskJeremyJones.com/373…

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#372 Succeeding Without Selling | Diane Helbig 18:03

1M ago18:03

18:03

3 big ideas discussed in this episode: BIG IDEA #1: Networking is about relationship building with people who may or may not need what you have to sell. BIG IDEA #2: Selling is not convincing or persuading. It is matching a solution to a problem. BIG IDEA #3: Being curious and focusing on learning is the best way to eliminate objections Get the sho…

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147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt 30:15

1M ago30:15

30:15

What if your team didn’t just show up, but truly cared about every customer interaction? What if blame and excuses were replaced with ownership and pride? Stacy Sherman talks to author Robert J. Hunt about what it really takes to create a culture of accountability. It’s not just about responsibility—it’s about purpose, vision, and giving employees …

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146. AI Meets Human Touch - Redefining Customer Experience | David Singer 30:29

2M ago30:29

30:29

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and expert David Singer share strategies to balance advanced AI with genuine human…

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145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray 27:35

2M ago27:35

27:35

Is the healthcare system truly designed with patients at the center? In this episode, host Stacy Sherman and Maya Gray, Vice President of Global Customer Experience and Engagement at Pfizer, tackle the urgent issue of patient access. They explore how healthcare can improve by addressing barriers and designing systems that prioritize patient needs. …

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144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman 11:36

2M ago11:36

11:36

Is your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they’re powerful opportunities to unite your team ar…

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#371 How to prevent unnecessary drama within your team | Bernie Beck 19:55

2M ago19:55

19:55

3 big ideas discussed in this episode: BIG IDEA #1: Given the current business talent war that is going on, the concept of a "WOW" onboarding for new hires that you have worked so hard to attract is a missed opportunity. BIG IDEA #2: There are basic team member engagement fundamentals that are overlooked or underutilized that can have a significant…

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#370 How to start, grow, and scale a subscription box business | Andrei Rebrov 18:58

2M ago18:58

18:58

3 big ideas discussed in this episode: BIG IDEA #1: All the decisions should be data driven BIG IDEA #2: Ensure that your back office operation has all the tools for them to be efficient BIG IDEA #3: Discipline is bigger than motivation Get the show notes for this episode here: https://AskJeremyJones.com/370 Enjoy the interview…

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#369 Breaking Myths On Productivity, Gratitude, and the Real Power of Meditation | Lori Saitz 26:29

2M ago26:29

26:29

3 big ideas discussed in this episode: BIG IDEA #1: Improving productivity is not about time management; it's about quieting the distractions in your head BIG IDEA #2: Gratitude does not make you weak BIG IDEA #3: Meditation is not what you think it is and your misconceptions around it are keeping you stressed, unfocused, and unproductive. Get the …

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143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun) 26:15

3M ago26:15

26:15

How can businesses effectively communicate and deliver real value? Join Stacy Sherman as she revisits her conversation with author Bob Burg. In this rerun from first 10 episodes, they dive into expert strategies for enhancing both customer and employee experiences, understanding the key differences between price and value, and building genuine conn…

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#368 Mastering Authenticity, Connection, & Resilience in the Digital Age | Steve Spiro 19:39

3M ago19:39

19:39

3 big ideas discussed in this episode: BIG IDEA #1: When you connect with authenticity, walls come down and you create meaningful connections. BIG IDEA #2: When you turn from being self-focused to others-focused people are drawn to you, they ultimately want to support you, whether that means buying your product or service or refer you. BIG IDEA #3:…

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142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block 29:43

3M ago29:43

29:43

What if the secret to exceptional customer experiences was hidden in a deck of cards? And what if Wall Street's playbook could transform the way you serve clients? Stacy Sherman and Joel Block unpack an unexpected connection: how the strategic thinking behind blackjack and stock trading can elevate your business approach. It's not about satisfactio…

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#367 Unleashing Growth: The Trio That Transforms Your Business | Greg Smith 16:27

3M ago16:27

16:27

3 big ideas discussed in this episode: BIG IDEA #1: Putting a focus on Purpose, Vision, and Mission BIG IDEA #2: The People, Processes, and Tools to grow your business and get things done BIG IDEA #3: Better, faster, or cheaper - pick any two you want. Quality, schedule, and cost are directly related and each impacts the others. Get the show notes …

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141. How AI is Shaping the Future of Customer Interactions | Jim Payne 28:09

3M ago28:09

28:09

We're in a new era where AI is reshaping every customer interaction, transforming business models, and redefining customer experience. Companies harnessing AI now will forge unbreakable customer bonds, while those lagging behind risk obsolescence. What does this mean for your business? How can you turn AI from a buzzword into a CX superpower? Join …

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#366 Unleash Your Entrepreneurial Freedom by Outsourcing Like a Pro | Nathan Hirsch 14:19

3M ago14:19

14:19

3 big ideas discussed in this episode: BIG IDEA #1: Why do you prefer to hire from certain parts of the world? BIG IDEA #2: Why is it important for entrepreneurs to delegate? BIG IDEA #3: What are some common hiring mistakes that you see? Get the show notes for this episode here: https://AskJeremyJones.com/366 Enjoy the interview…

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140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman 30:02

3M ago30:02

30:02

Are your sales efforts negatively impacting your customer experience? Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? In this episode of Doing CX Right, you'll learn how to transform your sales approach to achieve stronger results. Host Stacy Sherman and David Newman reveal solutions for building gen…

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#365 Creating a Competitive Advantage That Truly Resonates | Jaynie Smith 21:16

3M ago21:16

21:16

3 big ideas discussed in this episode: BIG IDEA #1: Is your competitive advantage a hit or a myth? Learn how to ensure it answers "why us?" BIG IDEA #2: Be sure to sell what you customers value and not what you "think" they value BIG IDEA #3: Make your website and other marketing messages stand out from the competition Get the show notes for this e…

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#364 Breaking Free from Burnout | Dr. Reggie Thomas 17:39

3M ago17:39

17:39

3 big ideas discussed in this episode: BIG IDEA #1: Let's talk about myths about burnout. What is burnout? Burnout is emotional exhaustion caused by unmanaged work related stress. BIG IDEA #2: Self-care is a major strategy for preventing burnout. Let's explore some of those self-care techniques BIG IDEA #3: Burnout is a temporary condition that can…

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139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb 31:46

3M ago31:46

31:46

Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design? Stacy Sherman and featured guest Katie Webb, Head of Transformation and Innovation at Aflac, share strategies…

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#363 Transforming Sales Productivity| Roderick Jefferson 15:02

4M ago15:02

15:02

3 big ideas discussed in this episode: BIG IDEA #1: Focusing on GTM Transformation instead of Sales Enablement BIG IDEA #2: Leveraging AI Improving sales productivity & increasing revenue leads to working smarter, not harder! BIG IDEA #3: Take off the professional "mask"... NEVER allow what you do to become more important than you are! Get the show…

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#362 Unlocking a Frictionless Organization: Beyond Business Barriers for Maximum Growth | George Dunn 15:17

4M ago15:17

15:17

3 big ideas discussed in this episode: BIG IDEA #1: Strategies to reduce external organizational friction. Keeping and expanding customers. Reducing vendor costs. BIG IDEA #2: Reducing friction internally (within and between Departments). Eliminating rework, unnecessary cost, and improving relationships. BIG IDEA #3: Reducing friction in our person…

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138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey 27:41

4M ago27:41

27:41

Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce? Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal ins…

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#361 Future-Proof Your Leadership: 3 Strategic Imperatives for Success | Janet Hoffmann 17:23

4M ago17:23

17:23

3 big ideas discussed in this episode: BIG IDEA #1: Focus forward on needed leadership skills and talent. BIG IDEA #2: Look for unique ways to develop your leaders. BIG IDEA #3: Cast a wide net when looking for talent. Get the show notes for this episode here: https://AskJeremyJones.com/361 Enjoy the interview…

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137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow 29:16

4M ago29:16

29:16

Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers Disney’s customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Discover how to delight your customers beyond mere satisfaction. Learn to design processes from the customer's perspective, create …

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#359 Unleashing Your Potential: Transform Your Life by Rewiring Subconscious Beliefs | Judy Kane 15:01

4M ago15:01

15:01

3 big ideas discussed in this episode: BIG IDEA #1: Most of our stress and frustration comes from subconscious beliefs we've had since childhood. BIG IDEA #2: People frequently don't spend time thinking about what they really want - they make decisions based on what they are trying to avoid. BIG IDEA #3: You can change those beliefs but logic and d…

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