Beste Practice Success podcaster (2024)

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Renewal Automation Leads to 15-Point Improvement in Retention Rate 32:34

19h ago32:34

32:34

Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Customer Success and Operations at Emerson, we explore the journey of implementing automation in a mature organization and the remarkable outcomes achieved. Click here to…

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Building an Adult-Focused Private Practice with Small Kids at Home: Heather McCurdy's Journey 27:21

5d ago27:21

27:21

If you've been thinking about private clients and either have a passion for working with adults or have kids you want to be home for, this episode is for you! Today I’m talking with Heather McCurdy, mom to triplets and owner of an adult-focused private practice, Mindful Speech Therapy, in Valparaiso, Indiana. After hearing about it from a friend, H…

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Ep #145: Dr Yohan Thomas, Advanced Dentistry Institute 53:15

18d ago53:15

53:15

In this episode, I speak with Dr Yohan Thomas, a Specialist Prosthodontist and founder of the Advanced Dentistry Institute (ADI). Throughout our conversation, Dr Thomas talks about what inspired him to build ADI and the innovative approach they take to training. We explore how ADI provides hands-on, live patient training while ensuring each student…

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How Chiropractors Can Use AI Technology in Their Practice 19:15

18d ago19:15

19:15

In this session, we're looking at practical ways you can implement AI Technology into your Chiropractic practices. We'll explore the basics of AI, and how you can tap into this technology to expand your marketing efforts as well as streamline operations in your practice. You can read the full article here: https://chirobasix.com/how-chiropractors-c…

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Future of Customer Success: CEO Perspective on Metrics and Investments 31:42

8d ago31:42

31:42

Do you know what the future holds for customer success? In this episode of the CSM Practice Podcast, we find out the predictions for this crazy question from a CEO's perspective. Join Irit as she chats with You Mon Tsang, CEO of ChurnZero, about the evolving landscape of customer success, key metrics, and strategic investments. Click here to watch …

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Starting a Mobile Pediatric OT Practice with Anna Humes 32:24

12d ago32:24

32:24

If you’ve been feeling so burned out from work that you’re thinking about quitting the field altogether, this episode is for you! Joining me today is Anna Humes, an occupational therapist with a pediatric private practice in San Diego, California. After personal reflection and listening to the Private Practice Success Stories Podcast, Anna took the…

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Boosting CSM Efficiency Through Centralized Data Management 26:04

15d ago26:04

26:04

Centralizing customer data drastically improves CSM efficiency and trust in data. Matt Kaplon, Director of Customer Success at Indeed, shares practical strategies for reducing time spent on data retrieval, enhancing customer interactions, and driving better business outcomes. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Implementing a…

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From Seeing Clients on the Weekend to Full-Time Private Practice with Kathleen Salata 23:19

19d ago23:19

23:19

If you’ve been thinking of starting a private practice, but want to start part-time before diving into full-time, tune in for this episode! I interviewed Kathleen Salata, a dedicated speech-language pathologist and the owner of Journey Pediatrics Therapy Services in Livonia, Michigan. Kathleen joined the Start Your Private practice program in 2020 …

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Increase Renewal Probability by 30% with Customer Health Scores! 28:20

22d ago28:20

28:20

How can improving customer health scores increase renewal probability by 30%? This is crucial for business executives as it directly impacts customer retention, revenue growth, and the ability to forecast churn. Understanding and leveraging health scores allows executives to implement proactive engagement strategies, ultimately leading to a more ro…

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Ep #144: Achieving practice ascension through deeper team engagement and fulfilment. 36:15

26d ago36:15

36:15

In this episode, I am joined by Ameena Basile and we talk about the ongoing challenges faced by dental practices, especially when it comes to recruiting and managing teams. We discuss how vital it is for practices to create a positive workplace culture that nurtures growth and development. We explain the "Ascension Model" we have developed, which h…

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From Adults to Peds to BOTH in Private Practice with Heather Anderson 36:19

26d ago36:19

36:19

Do you have a specific end goal for your private practice, but aren’t really sure how to get there? This episode is perfect for you! I sat down with Heather Anderson, a speech-language pathologist with a private practice in Monroe, Michigan. Heather started out as a medical SLP, later became a pediatric SLP to start her own private practice, and no…

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Reduce Churn by 15% with This Simple Approach! 28:47

29d ago28:47

28:47

Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter! Click here to watch the interview on YouTube. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days. - Discover how creating detail…

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Ep #143: The top 5 infection control compliance mistakes with Dr Ros Franklin of Amalgamate Consulting 49:09

30d ago49:09

49:09

In this episode, I am joined by Dr Roslyn Franklin of Amalgamate Consulting in this episode, where she shares her expertise on infection control in dental practices. With the recent updates to the Australian standards for sterilisation (AS 5369), Ros provides a snapshot of how these changes affect dental practices and highlights the top 5 mistakes …

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Why Adding Income Streams is Essential for Private Practice Growth 11:59

1M ago11:59

11:59

Is the only way to earn more money to take on more clients? Thankfully not! But this is where I see so many private practice owners get stuck. In this episode, we're diving into one of the most important topics for private practice owners, which is how to increase your earnings by diversifying your income streams. In Today's Episode, We Discuss: Wh…

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Transforming Careers From Zero Experience to Successful CSM 19:41

1M ago19:41

19:41

Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insights on training, onboarding, and the essential skills needed for success. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Effective strategi…

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Ep #142: Dr Anikó Ball of Optimum Dental Posture 56:35

1M ago56:35

56:35

In this episode, I am joined by Dr Anikó Ball of Optimum Dental Posture. We discuss the physical challenges faced by dental practitioners and the impact of poor posture on professional and personal well-being. Anikó shares her journey from practising dentistry with chronic pain to becoming an expert in dental ergonomics, offering solutions for clin…

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Unlocking Profit: The Key to a Thriving Private Practice 7:49

1M ago7:49

7:49

Are you managing a full caseload but still feeling stuck financially? In my experience, clinicians starting out in their own practice run the business side of things like a clinician, and not like a business owner. In this episode, I’m sharing three beliefs that every private practice owner should embrace to establish a thriving private practice. I…

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Tips and Tricks for Reducing Customer Churn 30:23

1M ago30:23

30:23

Ever wondered how top companies tackle churn? Discover how Varda Tirosh, Chief Customer Officer at Optimove, implemented a unique churn management framework that has revolutionized customer retention. Click here to watch the episode on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Varda's journey to developing a game-changing churn strategy. - The role of deep customer en…

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From Side Hustles to Thriving Practices: How Brandie Johnson and Alyssa Fittipaldi Made It Happen 1:13:39

2M ago1:13:39

1:13:39

Want to make more money and work fewer hours? My guests in today’s episode are doing just that! Brandie Johnson and Alyssa Fittipaldi are alums of the Start Your Private Practice program, who join me during this episode to share their experiences and insights on how they transition from traditional job settings to owning their own practices. Brandi…

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IMPROVE Customer Surveys and INCREASE Survey Response Rates 24:43

2M ago24:43

24:43

In this interview, Dannah Vaughan, Director of Customer Success at Apty, shares with us her strategies in increasing survey response rates. She implemented innovative techniques that not only QUADRUPLED response rates, but also enhanced customer engagement and operational efficiency. Dive into this session to uncover the secrets behind her success!…

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How I Gave Myself a $24k Raise By Seeing Private Clients 12:35

2M ago12:35

12:35

Have you been thinking about seeing your own clients to earn extra money this year? If the answer is yes, this episode of Private Practice Success Stories is for you! Starting my private practice was one of the most transformative decisions of my life. In addition to a $24k raise, it brought about immense satisfaction to me and my clients and also …

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How Alex Turkovic Built a Digital Customer Success Team 28:35

2M ago28:35

28:35

How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success in this episode! Delve into innovative strategies, tactical automation, and impactful insights as Alex shar…

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Ep #141: Enhance Patient Care with Overjet AI. 46:19

2M ago46:19

46:19

In this episode, I speak with Wardah Inam, CEO of Overjet, an innovative AI company focused on improving dental practice's management of their patients through artificial intelligence. Wardah discusses Overjet's capabilities, including analysing dental x-rays, notes, and other practice data to enhance diagnostic accuracy and patient trust. The conv…

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Small Town Private Practice Success with Gabby Hewitt 52:19

2M ago52:19

52:19

Have you been thinking about starting a private practice in your small town? You’re going to love this episode of Private Practice Success Stories! I sat down with Gabby Hewitt, a speech language pathologist with a private practice specializing in orofacial myology in a small town in North Dakota. She opened her practice while knowing there was a l…

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Scaling CS: Boost Your Net Retention Rate from 100% to 120% 15:53

2M ago15:53

15:53

How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference. Click here to watch the epis…

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Starting an Outdoor Private Practice with Kate Glennon 38:14

2M ago38:14

38:14

Have you ever considered having a nature-based therapy private practice? You’re going to love this episode of Private Practice Success Stories! I sat down with Kate Glennon, also known as the "Outdoorsy SLP,” a speech language pathologist with an innovative private practice in New Hampshire. Kate has created a unique private practice that operates …

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How to Become a Value-Driven CSM 34:11

2M ago34:11

34:11

Discover essential strategies for becoming a top-tier Customer Success Manager (CSM) with Ifat Lev! Learn how to define success criteria, align business objectives with customer goals, and implement value-driven CSM frameworks effectively. Want to get access to Ifat Lev’s exclusive framework? Join our Mastermind program: https://bit.ly/jointhecusto…

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Harnessing Neurodivergence: Working With Your Brain's Unique Strengths a Panel Discussion with Julie Pera, Theresa Harp and Jena Castro-Casbon 50:20

3M ago50:20

50:20

Do you struggle with getting stuff done in your private practice? If so, this episode of Private Practice Success Stories is going to be great for you to listen to. Julie Pera and Theresa Harp are speech language pathologists who sat down with me to share their experience and insights on the intersection of time management and private practice. In …

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Why You Need to Implement a Customer Champion Program!! 18:39

3M ago18:39

18:39

Have you implemented a Customer Champion program yet? Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch episode, Andrea discusses the pivotal role of engagement strategies, her innovative approaches to reducing churn,…

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Private Practice Focused on Social Groups and "Edventures" with Barbara Earley and April Lowe 49:44

3M ago49:44

49:44

Have you ever thought about starting a non-traditional private practice or offering social events for your clients? Then this episode of Private Practice Success Stories is for you! I sat down with Barbara Earley and April Lowe who co-own a very innovative private practice in Georgia called Social EdVentures, which includes small group social outin…

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Achieving 120% NRR with the OGSMT Framework 34:17

3M ago34:17

34:17

Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strategic initiatives that drove this success. Perfect for customer success professionals and executives looking to enhance their practices. Click here to watch the video on …

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What is a Private Practice Growth Plan and Why You Need One Before You Grow 9:27

3M ago9:27

9:27

In this episode of Private Practice Success Stories, I’m diving into a topic that every private practice owner needs to understand: Why having a strategic Private Practice Growth Plan for your practice is super important. Just like you need a plan before you start your practice, it’s actually even more important for you to have a plan to grow your …

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Elevating Net Retention Rate with Capability Adoption Scores 33:21

3M ago33:21

33:21

How can telemetry data and capability adoption scores drive higher net retention? Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia-Pacific and Japan at Software AG. Discover how Akash has transformed customer success through innovative strategies like capability adoption scores and telemetry data …

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Starting and Growing a Socially Minded and Neurodiversity Affirming Therapy Practice with Caitlin Zeien 39:18

3M ago39:18

39:18

Dreaming about specializing and opening a non-traditional private practice? You don’t want to miss this episode of Private Practice Success Stories! I sat down with Caitlin Zeien, a speech language pathologist with a private practice in Chicago, Illinois that offers highly-specialized social cognitive language-based therapy. Caitlin developed a pas…

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Strategic Insights into the CSM Pooled Model 32:31

3M ago32:31

32:31

How can implementing a CSM pooled model enhance scalability and efficiency in customer success operations? For leaders looking to optimize team resources and improve customer engagement, Jeff Kinne will help you understand this strategy is crucial. Click here to watch the video on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover how a CSM pooled model can drasticall…

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The Messy Middle of Private Practice Growth Explained 16:41

3M ago16:41

16:41

How do you know if you’re in the messy middle of private practice growth? In this episode of Private Practice Success Stories, I’m going solo to speak to the people who are in the growth phase of their private practice journey, and not just the beginners. The growth phase starts after you get five private practice clients or more. Why? Because most…

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