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Navigating crisis management with Natasha Castanova: empathy, teamwork, and psychological strategies
Manage episode 423243120 series 2844751
Innhold levert av Roxanne Derhodge. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Roxanne Derhodge eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Roxanne Derhodge welcomes Natasha Kostantinova, who shares her journey into reputation management and founding Reputation Science during the COVID-19 pandemic. They discuss psychological responses to crises, training leaders, the 4 A's of crisis management, and the importance of empathy, humility, and teamwork. (0:00) Introduction and welcome (0:38) Introduction of guest Natasha Castanova (1:41) Natasha's background and journey to reputation management (3:38) Founding Reputation Science during the COVID-19 pandemic (7:26) Psychological responses to crises (16:47) Training leaders to manage their own responses (20:29) The 4 A's of crisis management (23:40) The necessity of teamwork in crisis management (31:16) Showing empathy and humility in crisis situations (39:07) About Reputation Science and how to connect (41:25) Roxanne's book and quiz promotion
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