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Customer Retention “Psychology of Satisfaction” on Mike & Blaine
Manage episode 396016807 series 2969492
Innhold levert av Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience in a chat about customer retention. Like, share, and follow Mike & Blaine so you don’t miss an episode of the best business podcast for small businesses.
Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!
Featured Beer: @prairieartisanales @foundersbrewing
Mike: Prairie Artisan Ales - Heatwave Sour
Blaine: Founder’s - KBS Bourbon Barrel Aged Stout
Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Listen to all our episodes at: https://www.mikeandblaine.com
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