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Episode 17 - Treating People Not Patients
Manage episode 441836106 series 3577620
Innhold levert av Dr. Scott Drucker and Jinesh Patel, Dr. Scott Drucker, and Jinesh Patel. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Dr. Scott Drucker and Jinesh Patel, Dr. Scott Drucker, and Jinesh Patel eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this episode Scott and Jinesh chat with Dr. Michael Sonick, periodontist and author of the book Treating People Not Patients. They discuss dentistry and healthcare as viewed through the lens of hospitality, and all of the little details that may contribute to a truly excellent patient experience. They also touch on practitioner social skills, patient communication, and how to best hire someone that is a perfect cultural fit.
0:00 Introductions 3:13 Hospitality in dental and healthcare 14:48 Don't judge your patients (but they definitely judge you) 23:31 The scalability of excellence 32:18 Social skills and patient communication 47:24 The secret to hiring well
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0:00 Introductions 3:13 Hospitality in dental and healthcare 14:48 Don't judge your patients (but they definitely judge you) 23:31 The scalability of excellence 32:18 Social skills and patient communication 47:24 The secret to hiring well
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