Manage episode 318588578 series 2673771
Jan Carlzon has for decades been a visionary in business and leadership; he emphasized the importance of the customer-oriented and employee-empowered company before anybody else. Still a popular speaker, an active investor and the author of the most successful Scandinavian management book to date by a CEO, he is still influencing people. When the management magazine Chef named the hundred most important events in Swedish management history, publication of Carlzon’s book Moments of Truth (1985) topped the list. It has been translated into 22 languages and is required reading in many companies.
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