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Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Expanding Reach Through Home Phlebotomy

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Manage episode 436353864 series 3472453
Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital readmissions, support patients with mobility challenges, and provide patient-centered care to the community.

Specific topics of discussion include:

  • What to consider when developing a home phlebotomy program, including patient criteria, physician collaboration, community need, scheduling, logistics, and staff training.
  • Real-life examples of home phlebotomy scenarios.
  • Lessons learned through Mayo Clinic’s home phlebotomy program.

  continue reading

26 episoder

Artwork
iconDel
 
Manage episode 436353864 series 3472453
Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital readmissions, support patients with mobility challenges, and provide patient-centered care to the community.

Specific topics of discussion include:

  • What to consider when developing a home phlebotomy program, including patient criteria, physician collaboration, community need, scheduling, logistics, and staff training.
  • Real-life examples of home phlebotomy scenarios.
  • Lessons learned through Mayo Clinic’s home phlebotomy program.

  continue reading

26 episoder

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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Vipul Trivedi, M.D., chair of Pathology at Mayo Clinic Health System and chair of the Division of Community Laboratory Medicine and Pathology at Mayo Clinic. Dr. Trivedi helps oversee 38 hospital and clinic laboratories in various Midwest communities. He shared his advice for other leaders and insights on the role of pathology in community medicine, including: Providing guidance to physicians to help them leverage testing to best answer questions and reduce patient care costs. Meeting with physicians to understand their needs so the labs are prepared to best support them. Simplifying procedure management. The power of getting out of your office to talk with colleagues and laboratory staff.…
 
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Leveraging the Laboratory
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The U.S. Food and Drug Administration (FDA) regulation of laboratory-developed tests (LDT) and implementation of the Protecting Access to Medicare Act (PAMA) are both topics of high interest in the laboratory industry. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Shannon Bennett, director of Quality and Regulatory Affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic, about these two topics, giving listeners: Background to help them make informed decisions. Actionable steps to take today to prepare for implementation. Ideas for advocating for your laboratory. Sources for learning more and staying informed.…
 
Every laboratory strives to deliver excellent service and high-quality results. Still, unexpected challenges can arise on the journey from ordering to billing that can impact patient experience, efficiency, and turnaround times. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton for the second part of their discussion on minimizing visible impact to the customer when there are bumps in the road. Their discussion includes practical, actionable tips to: Make it easier for providers to order the right tests. Enhance the patient experience. Prepare specimens for testing and transport to prevent errors and confusion. Solve reoccurring issues, address operational challenges, and navigate billing concerns. Listen to part one of their discussion, “ How to Minimize Operational Disruptions in an Outreach Program ,” for more on the internal response to inclement weather, technology outages, staffing shortages, and more.…
 
Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer. Their discussion topics include: Navigating inclement weather and adverse events that may impact courier services. Managing disruptions and outages to the information technology systems. Preparing effective downtime plans. Maintaining operations during a staffing shortage.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital readmissions, support patients with mobility challenges, and provide patient-centered care to the community. Specific topics of discussion include: What to consider when developing a home phlebotomy program, including patient criteria, physician collaboration, community need, scheduling, logistics, and staff training. Real-life examples of home phlebotomy scenarios. Lessons learned through Mayo Clinic’s home phlebotomy program.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Mark Kjer, supervisor of technologist support at Mayo Clinic Laboratories. They discuss the different perspectives of the outreach program from the laboratory’s operational and technical levels. Their discussion topics include: Challenges related to the outreach program from the lab's perspective. How to support staff so they can successfully manage the variations in the pre-analytic phase. The distinct roles of the laboratory staff in the outreach program. The importance of staff and client feedback in developing effective workstreams. How to be an advocate for both the hospital and outreach laboratory programs. Learn more best practices at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
At 16 years old, Isak Schmidley is the youngest person to have passed the American Society for Clinical Pathology’s (ASCP) Medical Laboratory Scientist certification exam. In addition to attending high school, Isak is enrolled in college graduate classes and works as a medical laboratory scientist at a hospital in Louisiana. In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, Isak joins the Mayo Clinic Laboratories outreach team — Jane Hermansen, Ellen Dijkman Dulkes, and Brianne Newton — to talk about his unique experience in joining the lab profession at a young age. Their discussion topics include: Favorite aspects of medical lab science and working in a hospital lab. Raising awareness of the lab profession among the younger generation and engaging students at an earlier age. Why a career as a medical lab scientist may be a good fit for individuals with an interest in healthcare, science, engineering, and technology. Learn more about connecting with the next generation of lab professionals at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.…
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how to proactively manage the variety of patient requests and interactions that occur in an outreach laboratory beyond the phlebotomy environment. Their discussion topics include: Communicating with the patient about at-home kit collection expectations. Maximizing the effectiveness and efficiency of receiving specimens from at-home collections. Preventing uncomfortable situations for the patient. Patient questions that may arise and how to address them. Learn more about positioning your organization for success at the Leveraging the Laboratory conference on Sept. 17 and 18, 2024, in Rochester, Minnesota. Register online.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. Their discussion focuses on advocating for the laboratory, lab careers, and the value of lab testing. Their discussion topics include: How to be an advocate for the laboratory and promote careers in medical lab science. Their career paths and why they chose to become laboratory professionals. The importance of staying informed and engaged on a local and national level. Words of wisdom for individuals considering a future career in the laboratory.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Dan Nelson, a Mayo Clinic contract employee and laboratory connectivity expert. They discuss the unique needs and challenges that outreach labs face with information technology (IT) systems. Specific topics of discussion include: How outreach laboratories can leverage IT solutions to streamline workflows, provide efficient and convenient services to customers, and remain competitive. Challenges to connectivity, including robust IT support teams, middleware solutions, compliant customer workflows, electronic medical record integration, and interfacing building resources. How IT needs of an enterprisewide health system vary from those of an independent organization.…
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton. They discuss how an outreach program can work with its customers on process improvements by using periodic visits and data-driven discussions. Specific topics of discussion include: Strategies for having effective customer performance update meetings. What service elements, operational tasks, and specimen processing functions should be reviewed in a customer performance update report. How to use client visits to help establish a collaborative partner relationship rather than a customer-vendor relationship.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Erin Hoffman, division director of hospital sales and services at Mayo Clinic Laboratories. They discuss the value of the hospital laboratory, the challenges and opportunities facing community labs today, and how to have impactful conversations with hospital leadership. Specific topics of discussion include: The greatest strengths and biggest challenges of a hospital or community-based laboratory. How keeping laboratory tests local benefits patients and drives revenue. How to effectively communicate the value of the hospital laboratory to executive leadership.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Shannon Bennett, director of regulatory affairs for the Department of Laboratory Medicine and Pathology at Mayo Clinic. They discuss the complex and changing environment of laboratory industry regulations. Specific topics of discussion include: Rules around remote work for pathologists. The U.S. Food and Drug Administration’s (FDA) proposed rule on laboratory-developed tests and how those changes might impact laboratories. Updates on reimbursement legislation, including the Protecting Access to Medicare Act (PAMA) and the Saving Access to Laboratory Services Act (SALSA). What lab professionals can do to make sure their voices are heard on regulatory issues.…
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with vice president of sales and services John Heywood about the important role of sales within an outreach program. Specific topics of discussion include: How sales teams can elevate and grow laboratory outreach programs. Why organizations may be reluctant to hire salespersons, and how to make the case to retain or recruit them. How to partner with the sales team to drive change. The characteristics of a successful outreach salesperson. How to grow a career in laboratory sales.…
 
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Leveraging the Laboratory
Leveraging the Laboratory podcast artwork
 
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about creating a positive customer service experience in the outreach laboratory. Specific topics of discussion include: First steps in establishing a strong long-term relationship with customers. The key players involved in building the customer service experience. The importance of high-functioning information technology systems. Lessons learned from onboarding new outreach labs.…
 
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