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Working With Clients to Create a Smooth Testing Journey
Manage episode 447268331 series 3472453
Every laboratory strives to deliver excellent service and high-quality results. Still, unexpected challenges can arise on the journey from ordering to billing that can impact patient experience, efficiency, and turnaround times.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton for the second part of their discussion on minimizing visible impact to the customer when there are bumps in the road.
Their discussion includes practical, actionable tips to:
- Make it easier for providers to order the right tests.
- Enhance the patient experience.
- Prepare specimens for testing and transport to prevent errors and confusion.
- Solve reoccurring issues, address operational challenges, and navigate billing concerns.
Listen to part one of their discussion, “How to Minimize Operational Disruptions in an Outreach Program,” for more on the internal response to inclement weather, technology outages, staffing shortages, and more.
26 episoder
Manage episode 447268331 series 3472453
Every laboratory strives to deliver excellent service and high-quality results. Still, unexpected challenges can arise on the journey from ordering to billing that can impact patient experience, efficiency, and turnaround times.
In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton for the second part of their discussion on minimizing visible impact to the customer when there are bumps in the road.
Their discussion includes practical, actionable tips to:
- Make it easier for providers to order the right tests.
- Enhance the patient experience.
- Prepare specimens for testing and transport to prevent errors and confusion.
- Solve reoccurring issues, address operational challenges, and navigate billing concerns.
Listen to part one of their discussion, “How to Minimize Operational Disruptions in an Outreach Program,” for more on the internal response to inclement weather, technology outages, staffing shortages, and more.
26 episoder
Alle episoder
×1 Pathologists’ Important Roles in Community Medicine 18:36
1 Preparing for Changes in Laboratory Regulations 20:54
1 Working With Clients to Create a Smooth Testing Journey 26:03
1 How to Minimize Operational Disruptions in an Outreach Program 22:55
1 Engaging the Next Generation of Lab Professionals 18:21
1 Managing Outpatient Interactions Beyond the Phlebotomy Setting 23:27
1 Advocating for the Laboratory Profession 23:28
1 Technology Needs and Challenges in the Outreach Lab 22:49
1 Using Data-Driven, In-Person Discussions to Support Outreach Clients 19:39
1 Conveying the Value of the Hospital Laboratory 16:05
1 Driving Change and Growth Through the Laboratory Sales Team 21:30
1 How to Create a Positive Customer Experience 20:59
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