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Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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How to Minimize Operational Disruptions in an Outreach Program

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Manage episode 442752318 series 3472453
Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer.

Their discussion topics include:

  • Navigating inclement weather and adverse events that may impact courier services.
  • Managing disruptions and outages to the information technology systems.
  • Preparing effective downtime plans.
  • Maintaining operations during a staffing shortage.

  continue reading

26 episoder

Artwork
iconDel
 
Manage episode 442752318 series 3472453
Innhold levert av Mayo Clinic Laboratories. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mayo Clinic Laboratories eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer.

Their discussion topics include:

  • Navigating inclement weather and adverse events that may impact courier services.
  • Managing disruptions and outages to the information technology systems.
  • Preparing effective downtime plans.
  • Maintaining operations during a staffing shortage.

  continue reading

26 episoder

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